Communication

Our Communication Policy can be found on the Policies page.

We encourage parents to make effective use of ICT tools to aid sustainable communication. We use a product called Arbor for the majority of our communication with families. A parent guide to using the Arbor app can be found here.

Arbor is available as an App for both parents and students - you can download the App from the Apple App store and from the Google App store. 

We ask you to ensure that you check Arbor regularly in order to see notifications from Academy that you can read and help support with where needed.

SMS and Emails

Should you need to contact a member of staff, please email office@theacademycarlton.org and the office tesam will forward this to the relevant member of staff.  We will always need to use SMS alerts and emails for some contact with home, for example when publishing reports about progress or a high profile message that has to be sent by SMS to ensure it is seen quickly. We will use Arbor messaging for contacting you about absence in school, to which you can directly reply to.

It is always important that we have got your correct contact details. If you need to update your contact details as you have changed your phone number or email address, please call the school on 0115 9550010 as soon as possible and ask to speak to our student records administrator.

ICT Support

If you have issues logging into class charts then our ICT team are here to help and can be contacted at ICTrequests@theacademycarlton.org

Please be aware that they can and will only contact parents using the email address that we have registered for you on our school system and will need to confirm some security questions before helping you.

If you contact them, please ensure that you are using the email address we have got for you and that you confirm the name of you child in school, their date of birth and your full name and address. This will then be checked against our records before a reply to your query is sent.

Cannot access App on a device and need help?

If you cannot access Apps on any device at home either through WIFI or mobile data, please contact Dean Grimshaw, Operations Manager at the school – d.grimshaw@theacademycarlton.org